Cancellation & Refund Policy

Last updated: 01/09/2026

This Cancellation & Refund Policy explains how cancellations, refunds,
and no-shows are handled on the Tap Salon & Spa Platform, operated by
Conversotech (Pvt) Ltd. It forms part of our Terms and Conditions.

1. Booking Payments and Deposits

To confirm a booking, Clients may be required to pay in full or pay a
deposit at the time of booking. Whether a deposit is required, and its
amount, is configurable by each Professional and will be shown clearly
before payment.

2. Cancellation by Clients

Cancellations must be made through the Platform. The applicable window is
based on the scheduled appointment time.

3. Cancellation by Professionals

If a Professional cancels a confirmed booking, the Client will receive a
full refund of any amount paid. Where possible, we will help the Client
rebook with the same or an alternative Professional.

4. Refund Method and Timeline

• Approved refunds are processed back to the original payment method used
  at checkout, via our payment gateway (Safepay).
• Refunds are typically processed within 15–30 business days, though the
  time for funds to appear depends on your bank or card issuer.

5. Service Dissatisfaction

Tap Salon & Spa is a booking platform and does not perform services
directly. If you are dissatisfied with a service, please raise it with the
Professional first. If unresolved, contact us at
contact@tapsalons.com
and we will review the matter in good faith, though refunds for completed
services are at our discretion.

6. Settlement to Professionals

Booking payments are captured and held by Conversotech (Pvt) Ltd and
settled to the relevant Professional, less applicable commission, typically
within one to two business days after the service is completed. Refunds
requested before settlement will be handled directly by Tap Salon & Spa.

7. Subscription Fees (Professionals)

Where applicable, subscription fees paid by Professionals are billed per
cycle and are non-refundable for partial periods, except where required by
law. You may cancel your subscription at any time; cancellation takes
effect at the end of the current billing cycle.

8. Non-Refundable Items

The following are non-refundable except where required by law:

• Completed services
• No-shows and late cancellations (per the table above)
• Partial subscription periods

9. Disputes and Chargebacks

If you believe a charge was made in error, contact us first at
contact@tapsalons.com
before initiating a chargeback, so we can resolve it quickly.

10. Contact

For cancellations or refund requests, contact
contact@tapsalons.com.